HERNITA FEBRIANI 10207535
KARTIKA SUKMAWATI 10207626
LIA JULAEHA 10207654
Kuesioner Analisis Kepuasan Konsumen Rumah Makan Salsabilla, Kelapa Dua, Depok
USIA :
JENIS KELAMIN :
KETERANGAN :
M : MENGERTI
RG : RAGU-RAGU
TM : TIDAK MENGERTI
| NO | PERTANYAAN | M | RG | TM |
| | HARGA | | | |
| 1 | Apakah harga yang ditawarkan sering berubah? | | | |
| 2 | Apakah harga yang ditawarkan terjangkau? | | | |
| | RASA | | | |
| 3 | Apakah cita rasa sesuai selera? | | | |
| 4 | Apakah menu yang ditawarkan bervariasi? | | | |
| | KEBERSIHAN | | | |
| 5 | Apakah desain ruangan menarik? | | | |
| 6 | Apakah peralatan yang digunakan higienis? | | | |
| | TEMPAT | | | |
| 7 | Apakah lokasi strategis? | | | |
| 8 | Apakah tingkat keamanan terjamin? | | | |
| | PELAYANAN | | | |
| 9 | Apakah penyajian cepat? | | | |
| 10 | Apakah pegawai bersikap ramah? | | | |
PERTANYAAN
| Respon | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | Jumlah |
| 1 | 2 | 3 | 1 | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 26 |
| 2 | 3 | 3 | 1 | 1 | 1 | 1 | 3 | 1 | 3 | 3 | 20 |
| 3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 2 | 2 | 3 | 27 |
| 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 30 |
| 5 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 30 |
| 6 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 30 |
| 7 | 2 | 3 | 3 | 3 | 1 | 3 | 3 | 1 | 3 | 3 | 25 |
| 8 | 1 | 3 | 2 | 3 | 1 | 2 | 2 | 2 | 3 | 3 | 22 |
| 9 | 1 | 1 | 2 | 2 | 3 | 3 | 3 | 3 | 2 | 3 | 23 |
| 10 | 3 | 3 | 3 | 3 | 3 | 2 | 2 | 2 | 3 | 3 | 27 |
| Jumlah | 24 | 27 | 24 | 27 | 24 | 26 | 28 | 22 | 28 | 30 | 260 |
| NO.PERTANYAAN | M | RG | TM |
| 1 | 6 | 2 | 2 |
| 2 | 8 | 1 | 1 |
| 3 | 6 | 2 | 2 |
| 4 | 8 | 1 | 1 |
| 5 | 7 | - | 3 |
| 6 | 7 | 2 | 1 |
| 7 | 8 | 2 | - |
| 8 | 4 | 4 | 2 |
| 9 | 8 | 2 | - |
| 10 | 10 | - | - |
| NO. PERTANYAAN | M (Bobot 3) | RG (Bobot 2) | TM (Bobot 1) | Jumlah |
| 1 | 6 | 2 | 2 | 10 |
| 2 | 8 | 1 | 1 | 10 |
| 3 | 6 | 2 | 2 | 10 |
| 4 | 8 | 1 | 1 | 10 |
| 5 | 7 | 0 | 3 | 10 |
| 6 | 7 | 2 | 1 | 10 |
| 7 | 8 | 2 | 0 | 10 |
| 8 | 4 | 4 | 2 | 10 |
| 9 | 8 | 2 | 0 | 10 |
| 10 | 10 | 0 | 0 | 10 |
| Jumlah | 72 | 16 | 12 | 100 |
Hasil Pertanyaan segi harga
| Pertanyaan | Jawaban | ||
| Mengerti | Ragu-ragu | Tidak mengerti | |
| 1 | 6 | 2 | 2 |
| 2 | 8 | 1 | 1 |
| Jumlah | 14 | 3 | 3 |
| Jawaban | Frekuensi | Persentase |
| M | 14 | 70,00% |
| RG | 3 | 15,00% |
| TM | 3 | 15,00% |
| Jumlah | 20 | 100% |
Hasil pertanyaan segi Rasa
| Pertanyaan | Jawaban | ||
| Mengerti | Ragu-ragu | Tidak Mengerti | |
| 3 | 6 | 2 | 2 |
| 4 | 8 | 1 | 1 |
| Jumlah | 14 | 3 | 3 |
| Jawaban | Frekuensi | Persentase |
| M | 14 | 70,00% |
| RG | 3 | 15,00% |
| TM | 3 | 15,00% |
| Jumlah | 20 | 100% |
Hasil pertanyaan segi kebersihan
| Pertanyaan | Jawaban | ||
| Mengerti | Ragu-ragu | Tidak Mengerti | |
| 5 | 7 | 0 | 3 |
| 6 | 7 | 2 | 1 |
| Jumlah | 14 | 2 | 4 |
| Jawaban | Frekuensi | Persentase |
| M | 14 | 70,00% |
| RG | 2 | 10,00% |
| TM | 4 | 20,00% |
| Jumlah | 20 | 100% |
| Pertanyaan | Jawaban | ||
| Mengerti | Ragu-ragu | Tidak Mengerti | |
| 7 | 8 | 2 | 0 |
| 8 | 2 | 4 | 2 |
| Jumlah | 10 | 6 | 2 |
Hasil pertanyaan segi kebersihan
| Jawaban | Frekuensi | Persentase |
| M | 12 | 60% |
| RG | 6 | 30% |
| TM | 2 | 10% |
| Jumlah | 20 | 100% |
Hasil Pertanyaan segi pelayanan
| Pertanyaan | Jawaban | ||
| Mengerti | Ragu-ragu | Tidak mengerti | |
| 9 | 8 | 2 | 0 |
| 10 | 10 | 4 | 2 |
| Jumlah | 18 | 6 | 2 |
| Jawaban | Frekuensi | Persentase |
| M | 18 | 90% |
| RG | 2 | 10% |
| TM | 0 | - |
| Jumlah | 20 | 100% |
| | HARGA | RASA | KEBERSIHAN | TEMPAT | PELAYANAN | TOTAL (BARIS) |
| M | 14 (70%) | 14 (70%) | 14 (70%) | 12 (60%) | 18 (90%) | 72 |
| RG | 3 (15%) | 3 (15%) | 2 (10%) | 6 (30%) | 2 (10%) | 16 |
| TM | 3
| 3 (15%) | 4 (20%) | 2 (10%) | - | 12 |
| Total (kolom) | 20 | 20 | 20 | 20 | 20 | 100 |
